The City of Edinburgh Council is recruiting a Lifelong Learning Library Advisor position based at Wester Hailes Library.
The post is permanent working full-time 36 hours per week with a salary of £24,064 – £26,468 per year.
Purpose of Job
To contribute to the development and delivery of an integrated lifelong learning service for Edinburgh. The postholder is responsible for delivering high quality, excellent customer focused services to the public and internal clients within a Lifelong Learning setting, e.g. libraries and community centres. The postholder will ensure that the service is delivered in line with national, citywide and local strategic priorities, and will support service delivery in accordance with Council and national guidelines.
Job Activities
- Provide a general reception to users of services and facilities.
- Promote and develop the use of the service through new initiatives, existing provision, and front line delivery.
- Ensure that all customers have access to information, learning and reading resources by supporting, signposting, organising or delivering a range of events and activities.
- Support service delivery by preparing relevant support materials, e.g. booklists, curriculum support materials, project boxes, including where required input to the design and preparation of support and marketing materials.
- Ensure resources are prepared and catalogued in accordance with agreed processes.
- Encourage and support learners to achieve learning outcomes.
- Receive, respond to, and refer customer comments, suggestions, enquiries and complaints in line with council policy, and direct customers to appropriate resources and services.
- Support effective customer use of library technology with emphasis on encouraging digital inclusion, curriculum support and enhanced learning experience.
- Manage conflicting priorities, and challenging behaviour situations with the promotion of a positive and flexible attitude, following appropriate guidelines.
- Contribute to consultation with customers to inform and positively promote service improvements and developments, and support local community engagement activities.
- Deliver programmes of activities and promote literacy and a joy of reading and learning to a wide range of customers including children and young people, and people from groups with protected characteristics.
- Liaise with partners, volunteers, and other City of Edinburgh Council staff to deliver outreach services.
- Handle sensitive and personal information in line with appropriate policies and confidentiality guidelines.
- Work with team members to support new initiatives to ensure that all services are planned in a manner consistent with the Council’s strategic objectives.
- Undertake day to day facility management such as building maintenance checks, fire equipment checks, risk assessments etc, are carried out.
You can read the full job advertisement and apply for the post online here. The closing date for applications is 22 May 2024.
